TERMS & CONDITIONS

  1. A studio session fee, Family photography package or any promotional offer package must be used to attend your photo session within three months from the date of purchase or it will no longer be valid. Please contact the studio if you wish to extend your voucher. Voucher extensions are subject to a £50 fee.
  2. The session fee, family photography package or any promotional offer may not be used in conjunction with any other discount or offer and may only be used as described.
  3. The session fee, family photography package or any promotional offer may not be used to purchase photographs from a previous photoshoot.
  4. The session fee, family photography package or any promotional offer is not transferable and cannot be redeemed for cash.
  5. The session fee, family photography package or any promotional offer is valid for a full family photoshoot; we strongly recommend all family members attend to make the most of your experience.
  6. Only one promotional package may be used per family per year.
  7. Dates and times available for your photoshoot are subject to availability.
  8. At the time of booking your photoshoot, you will be asked to pay a £50 deposit to secure your booking.
  9. If you need to cancel or reschedule your family portrait session, please let us know as soon as possible. We kindly request at least 48 hours’ notice, allowing us to accommodate other families who may be waiting for an appointment.
  10. Lovelight photography photoshoots involve some physical activity, undertaken at your own risk. It is your responsibility to inform us at the time of booking of any pre-existing medical, physical, or behavioural conditions, or medication requirements.
  11. Under the 1988 copyright act, all copyright of photographic images remains with LL Photography Ltd T/A Lovelight Photography. Photographs may not be reproduced without written permission from LL Photography T/A Lovelight Photography. Digital images purchased from Lovelight Photography are permitted to be reproduced at the size sold.
  12. From time-to-time LL Photography T/A Lovelight Photography will use images taken in sessions for marketing and promotional purposes. Images may be used online, on social media or in print. Images are not sold to third parties. If you would rather your images were not used by the studio, please notify the studio.
  13. The sizes of Frames/Prints in the price list are approximate only and may be over or under the quoted nominal size due to all products being individually hand-made.
  14. After your session images can be viewed and ordered during your viewing appointment. This is your main opportunity to see your images and place an order. We do not offer the facility to view images online or from contact sheets. Additional viewings can be arranged with a £50 deposit.
  15. Full payment is due at the time of order. Alternatively, you can choose from one of our payment plans for orders over £500.
  16. Due to the bespoke nature of our work any order amendments must be made within 2 days of purchase. It is not possible to cancel an order after two days from purchase.
  17. We accept payment by cash, Mastercard, Visa & Debit card. We do not accept payment by cheque or American Express.
  18. LL Photography Ltd T/A Lovelight Photography is registered in England and Wales company number 15634349 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
  19. All images are retouched, printed, and framed, by hand, to order. Therefore, we must allow 4 to 5 weeks for orders to be produced. We can offer a fast-track service. Please speak to the team if you require your images by a specific date.
  20. It is important to us that you love your images. If you are unhappy with your finished product we will, within reason, endeavour to amend the images to ensure they meet your satisfaction.
  21. All framed prints and frame products are supplied with a guarantee. We will replace at our discretion, any framed print or framed product which is defective. If the frame is no longer available, we will endeavour to provide the nearest equivalent from our range at the time. All products are for domestic use only. This product guarantee applies to the original purchaser, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, negligence and/or discolouration due to prolonged exposure to sunlight or UV light. Please keep your invoice and/or receipt.
  22. We will archive, and store all images purchased at the time of the original viewing. Images that have not been purchased will be kept for two months, after which time they will be removed from our system. Images, that have not been purchased, can be archived for a fee of £50. The fee of £50 can be offset against any future purchases.
  23. Your data may be used by LL Photography Ltd T/A Lovelight Photography to advise you of products, services, and special promotions. We will not pass your information on to any affiliated companies, agents or sub-contractors. We may contact you by post, telephone SMS text or email. Please notify us if you do not wish to receive these updates.

 

 

Dated:  8th May 2024